Archived: The Private Clinic Limited - London Harley Street

People confirmed that they had been treated as an individual and and they had been asked about their medical history prior to treatment taking place.

Appropriate checks were undertaken before staff began work. These included checks on people's identity, their right to work in the UK, their professional registration and a Criminal Records or Disclosure and Barring Service check.

The clinic regularly risk assessed and audited their service. There were also systems in place to gather and monitor people's views on the quality of the service.

We saw that people were asked to sign a consent form before their procedure. People who use the service felt that the surgery or treatment had been explained well. Medical histories were taken for each person and there were procedures in place to deal with emergencies.

People were cared for in a clean environment by staff who had received the necessary training. The clinic had systems in place to ensure that people were protected from the risk of infection. We looked at the last infection control audit that had been carried out. People who use the service described the clinic as 'very clean'.

There were systems in place to ensure that staff were recruited appropriately and were suitable for their roles. There was evidence that there was an effective complaints process.