2 October 2012
During a routine inspection
Another said, 'The staff help me to live on my own and make choices.'
Both people we spoke with said that all the staff from the agency listened to what they said, respected their privacy and dignity and encouraged them to be as independent as possible. They said the care workers were very reliable and supportive. People told us that they felt safe with the staff who came into their homes. They said they were asked what they thought of the service by the managers. They also said they had regular meetings, were encouraged to say what they thought and were listened to.