The Care Quality Commission
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Archived: United Response - Nottingham DCA

United Response, Eleanor House, Albert Street, Ilkeston, Derbyshire, DE7 5GS (0115) 822 1277

Provided and run by:
United Response

Important: This service is now registered at a different address - see new profile

All Inspections

26 February 2014

During a routine inspection

We spoke with people who use the service and their relatives. They told us they felt staff treated them with dignity and respect and helped them maintain their independence. One person who used the service told us '(My relative) has been with them for about 18 months, and it's without doubt the best service we've had. It's even better than school or anything after. They bend over backwards to help us'.

People told us they were happy with the care they received and had been involved in planning and reviewing their care plan. One person told us, 'A lot of staff and I were involved (in writing the information) and it's normally still mentioned to me, if they add anything. They run it past me, and I contribute'.

We found that the provider had effective recruitment and employment checks in place.

People told us they felt safe receiving care and had never seen anything of concern. One person said 'I'm safe. I'm not frightened of anything. They're (staff are) ever so good.' Everyone felt they could raise a concern with the provider and it would be dealt with. People felt they had the opportunity to feedback their opinions of the service and could raise an issue. One person told us 'I've spoken to the team about small things and they've always implemented and done things in the way that we wanted..'

29 January 2013

During a routine inspection

We spoke with people who use the service and their relatives. They told us they felt staff treated them with dignity and respect and helped them maintain their independence. One person who used the service told 'they help me to get out. I can go to the shops on my own now '.

People told us they were happy with the care they received and had been involved in planning and reviewing their care plan. One person told us, 'the manager came to visit us and we told her what we needed and she arranged it'.

People told us they felt safe receiving care and had never seen anything of concern. Everyone felt they could raise a concern with the provider and it would be dealt with. People felt they had the opportunity to feedback their opinions of the service and could raise an issue. One person told us 'They always ask us ' are we doing the right thing' they are very accommodating, they meet whatever our needs are.'

20 July 2011

During a routine inspection

We visited two schemes supported by the agency but because of the degree of learning disability exhibited by the people being supported, we only spoke to two of them directly. We spoke to some of the staff who support them and observed interactions taking place during our visits.

We were told that 'staff work with us and we tell them what we want to do. I am being helped with healthy eating to reduce weight for the doctor' and 'we feel comfortable and safe, all the staff are known to us and they treat us well'. We also spoke to the sister of somebody supported by the agency and she was very positive about the changes that had occurred since her relative had left the family home to join that particular support scheme: 'she is more confident and communicates much better. She is also more conscious of how she looks and all this is down to the way that staff have been working with her'.

Our discussions with the team managers and staff indicated a commitment to individual working and they told us that 'we support them on an individual basis and encourage more independence. Feedback from staff and the people we support tells us how well we are doing'. We were shown how staffing levels were maintained at a high level so that they can 'encourage more independence'attending local community activities and enjoying quality time with staff'

We observed that staff were aware of people's individual needs and knew to best to communicate with and support people make choices for themselves regarding their daily routines. Staff told how they routinely contribute to the care records and documentation and how it is continually being improved to make it more meaningful for the safe completion of support activities