Archived: United Response - 85 Highfield Avenue

Updated 3 July 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

One inspector carried out this inspection.

United Response is a care home for up to six people who require personal care. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

The inspection was unannounced.

Inspection activity started on 20 May 2019. We visited the home on 20 May 2019 to see the registered manager, people and staff, and to see care records, policies and procedures. On 21 May 2019 and following inspection we sought feedback from relatives and professionals through phone calls and emails.

What we did:

Before the inspection we looked at information we held about the service:

We did not request a Provider Information Return prior to the inspection, instead we gathered this

information at the inspection. Providers are required, if requested to send us information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

The law requires providers to notify us of certain events that happen during the running of a service. We reviewed notifications received since the last inspection. We reviewed the previous inspection report and the provider’s website.

During the inspection:

We spoke with three family members and one healthcare professional. Due to people at the home living with a learning disability or autism we were unable to communicate with them. We used observations of the care provided instead of speaking with them.

We spoke with the registered manager, one senior care worker and two staff members.

We looked at the care records of three people.

We looked at four staff records, including training and recruitment records.

We looked at other records to do with the management of the service.

Updated 3 July 2019

United Response is a residential care home providing personal care for six people. at the time of inspection who were living with a learning disability or/and autism. The service can support up to six people.

People’s experience of using this service:

The service worked in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence.

People received a service that was safe, effective, caring, responsive and well led.

People using the service received planned person-centred care and support that was appropriate and inclusive for them. The service worked closely with other health professionals to ensure people’s health needs were met.

Systems were in place to keep people safe from the risk of harm and abuse. People’s needs were met by suitable numbers of staff who knew them well. People received their medicines as prescribed and were protected from the risk of infection.

People were treated with kindness and respect and staff spoke fondly about them. People’s privacy and dignity were respected, and they received personalised care which was responsive to their individual needs.

People enjoyed a range of activities which they chose to do. People had support plans in place which covered a range of information about them, their life histories, preferences, likes and dislikes and their support needs. The provider sought feedback from people and their families to improve the service.

The registered manager had a sound overview of the service and had effective systems in place to monitor safety and quality.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

At the last inspection the service was rated Good (3 December 2016).

Why we inspected:

This was a planned inspection to check that this service remained Good.

Follow up:

We did not identify any concerns at this inspection. We will therefore re-inspect this service within our published timeframe for services rated good. We will continue to monitor the service through the information we receive.