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United Response - 85 Highfield Avenue Good

Inspection Summary

Overall summary & rating


Updated 3 July 2019

United Response is a residential care home providing personal care for six people. at the time of inspection who were living with a learning disability or/and autism. The service can support up to six people.

People’s experience of using this service:

The service worked in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence.

People received a service that was safe, effective, caring, responsive and well led.

People using the service received planned person-centred care and support that was appropriate and inclusive for them. The service worked closely with other health professionals to ensure people’s health needs were met.

Systems were in place to keep people safe from the risk of harm and abuse. People’s needs were met by suitable numbers of staff who knew them well. People received their medicines as prescribed and were protected from the risk of infection.

People were treated with kindness and respect and staff spoke fondly about them. People’s privacy and dignity were respected, and they received personalised care which was responsive to their individual needs.

People enjoyed a range of activities which they chose to do. People had support plans in place which covered a range of information about them, their life histories, preferences, likes and dislikes and their support needs. The provider sought feedback from people and their families to improve the service.

The registered manager had a sound overview of the service and had effective systems in place to monitor safety and quality.

For more details, please see the full report which is on the CQC website at

Rating at last inspection:

At the last inspection the service was rated Good (3 December 2016).

Why we inspected:

This was a planned inspection to check that this service remained Good.

Follow up:

We did not identify any concerns at this inspection. We will therefore re-inspect this service within our published timeframe for services rated good. We will continue to monitor the service through the information we receive.

Inspection areas



Updated 3 July 2019

The service remained safe.

Details are in our in our safe findings below.



Updated 3 July 2019

The service remained effective.

Details are in our effective findings below.



Updated 3 July 2019

The service remained caring.

Details are in our caring findings below.



Updated 3 July 2019

The service remained responsive.

Details are in our responsive findings below.



Updated 3 July 2019

The service remained well-led.

Details are in our well-led findings below.