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Archived: United Response - 45a Hampton Road Good

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 19 October 2017

This was an unannounced inspection and took place on 1 September 2017.

The home provides care and support for up to five adults who have a physical and/or learning disability. The service is managed by United Response and located in Teddington, Middlesex.

At the time of our inspection the home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

At the last inspection on 9 March 2015 the home met all the key questions and was rated good in each with an overall good rating.

Some people had limited speech and therefore relatives spoke on their behalf. We also based our findings on the observation of staff care practices and peoples’ responses to them. Relatives said that people enjoyed living at Hampton Road and staff treated them with respect and supported them well. People were supported to choose their activities and when they wanted to do them. There was a variety of activities provided at home, within other homes in the organisation and in the community. People were kept safe at home and when out in the local community. We found the home to be warm, welcoming and friendly for the people living there with positive interaction between people and staff.

The home’s records were up to date, accessible and covered all aspects of the care and support people received. This included the choices they made, the activities they attended and their safety. Peoples’ care plans were fully completed, up to date and the information they contained was regularly reviewed. This supported staff to perform their duties efficiently and in a professional way. People had their health needs addressed and access to GP’s and other community based health professionals, through the staff. The staff team supported people to choose healthy meal options and maintain balanced diets whilst meeting their likes, dislikes and preferences. This enabled them to be protected from nutrition and hydration associated risks. People’s body language and their smiles showed that they liked the choice and quality of their meals.

People knew the staff that supported them well and the staff were aware of people’s preferences and routines. People were well supported and enjoyed the way staff delivered their care. Staff provided care in a friendly and professional, person centred way. Trained staff were available to people when they required support. Staff told us they enjoyed working at the home and had received good training and support from the registered manager.

Relatives said the registered manager listened to them and was approachable and responsive to them and people’s needs. The quality of the service provided was consistently monitored and assessed.

People are supported to have maximum choice and control of their lives and staff supports them in the least restrictive way possible with the policies and systems in the service supporting this practice.

Inspection areas

Safe

Good

Updated 19 October 2017

�The service remains Good�

Effective

Good

Updated 19 October 2017

�The service remains Good�

Caring

Good

Updated 19 October 2017

�The service remains Good�

Responsive

Good

Updated 19 October 2017

�The service remains Good�

Well-led

Good

Updated 19 October 2017

�The service remains Good�