Goldenley Care Home

Updated 6 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 25 February 2021 and was announced.

Updated 6 March 2021

About the service:

Goldenley is a residential home in South Benfleet, close to local shops and amenities. The service provides accommodation and personal care for older adults, some of whom have dementia related needs. The care home can accommodate 41 people in one adapted building. At the time of our inspection, 39 people were using the service.

People’s experience of using this service:

•People and their relatives made positive comments about the care provided by the service.

•People received care from well trained, knowledgeable staff who genuinely cared about the people living at the service and treated people with dignity and respect.

•Care was personalised to meet people’s needs and promote choice and independence.

•Staff understood and felt confident carrying out their roles.

•People’s care plans were detailed and up to date. Staff knew about people’s likes and dislikes and used this information to form meaningful relationships with the people living at the service.

•People were encouraged to engage in activities and maintain relationships with friends and family members.

•The service demonstrated good governance processes to keep people safe through regular audits such as medicines and infection control to ensure quality of care.

•People received their medicines safely and when they needed them.

•The service offered staff the opportunity to continually develop their skills and knowledge through accredited training courses.

•The service was well led by an established senior management team who took a genuine interest in the people who worked and lived at the service

The service met the characteristics of good in all areas; more information is in the full report.

Rating at last inspection:

Good. Report published 16 March 2016.

Why we inspected:

This inspection was part of our scheduled plan of inspection to check the safety and quality of care people received.

Follow up:

We will continue to monitor the service to ensure that people receive high quality care. Further inspections will be planned in line with our scheduled programme of inspections.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk