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Positive Horizons Limited Outstanding

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Inspection report

Date of Inspection: 2, 13 May 2013
Date of Publication: 11 June 2013
Inspection Report published 11 June 2013 PDF | 79.31 KB

Overview

Inspection carried out on 2, 13 May 2013

During a routine inspection

We spoke with four people who use the service and three relatives.

People said they were happy with the care and support they received, and felt that their needs were being met. One person told us ��the service is better and more professional than our previous service; I couldn�t be better looked after.�� Another person told us ��the service is flexible and centred around what we want.��

People received a reliable service as they received the help they needed at their preferred times. People usually received consistent care from regular staff who knew their needs. People said they liked the staff that supported them, and described staff as caring and good at their job.

People had agreed to the care and treatment they received.

People felt listened to and able to express their views about the service.

Relatives said they were more than happy with the care their family member received, and felt involved in decisions about their care and treatment. One relative told us �� the staff are professional; I can�t fault the service.�� Another relative told us ��the staff are brilliant and they really care.��

Robust recruitment procedures were in place to ensure that people were cared for by suitably qualified, skilled and experienced staff.

People felt that the service was well run. Systems were in place to monitor the quality of services provided, and to identify and manage risks to people who use the service and others.