• Care Home
  • Care home

United Response - 1 St Alphege Road

Overall: Good read more about inspection ratings

1 St Alphege, Dover, Kent, CT16 2PU (01304) 225252

Provided and run by:
United Response

Latest inspection summary

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Background to this inspection

Updated 12 June 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection team consisted of one inspector.

Service and service type:

1 St Alphege Rd is a care home. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided and both were looked at during this inspection.

The service did not have a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. An application had been submitted to CQC and was being processed.

Notice of inspection:

The inspection was unannounced.

What we did:

Before the inspection we reviewed the information, we had received about the service since the last

inspection. This included details about incidents the provider must notify us about, such as abuse. We

reviewed the information we require providers to send us to give key information

about the service, what the service does well and improvements they plan to make. We used this

information to plan our inspection.

During the inspection, we reviewed a range of records including:

Notifications we received from the service, completed surveys from people who used the service, relatives

and professionals. One care plan, care records, records of accidents and incidents. Audits and

quality assurance reports.

We spoke with three people who use the service. We spoke with the manager, two staff and received feedback from four health and social care professionals.

Overall inspection

Good

Updated 12 June 2019

About the service: 1 St Alphege Rd is a residential care home which provides support to 5 people who are living with mental health needs. Some people also have learning disabilities and health needs such as diabetes. Some people live in their own flats within the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People’s experience of using this service:

People were supported by a long-standing staff team who knew them well and understood their needs. People told us the staff were kind, caring and helpful. People were at the centre of their care and were encouraged and supported to express their wishes.

People were supported to stay safe. Staff supported people to understand when they could be vulnerable and how to manage this. Positive risk taking was encouraged and people were involved in assessing risks and planning how to minimise them.

People were involved in planning and cooking their own meals. Staff supported them to understand what food they needed to stay healthy. People’s health needs were well managed. People were encouraged to increase their understanding of their health conditions. Staff worked with health professionals and followed any advice given.

People took part in a range of activities they enjoyed. People were encouraged to try new things and staff consistently tried new ways to engage people. Staff continued to offer people opportunities no matter how often people declined to take part.

People and staff told us the manager was approachable and very supportive. Regular audits were completed, and shortfalls addressed. Lessons were learnt from mistakes and learning shared with people and staff. There was a sense of equality at the service with everyone’s views being considered and listened to.

Rating at last inspection: Good (published November 2016)

Why we inspected: This was a scheduled inspection based on the previous rating. The home continued to meet the characteristics of Good in all areas.

Follow up: We will continue to monitor the service.