You are here

United Response - 16 Mansfield Road Good

Inspection Summary


Overall summary & rating

Good

Updated 18 July 2018

16 Mansfield Rd is a residential care home for 4 people with learning disabilities. There are shared communal areas and people also have their own rooms. The home is on a residential street close to local amenities.

At our last inspection we rated the service good with an outstanding rating in responsive. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. However, we found that there had not been sufficient development of the service to continue to be rated outstanding in responsive. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

.

At this inspection we found the service remained Good.

Why the service is rated Good…

People received good responsive care. Staff knew them well and understood how to care for them in a personalised way. There were plans in place which detailed people’s likes and dislikes and these were regularly reviewed. People were given accessible information about raising complaints and their relatives told us that they knew how to raise a complaint on their behalf if needed. The provider had a complaints procedure although they had not received any since our last inspection.

The care that people received was effective. They were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff received training and support to be able to care for people well. They ensured that people were supported to maintain good health and nutrition; including partnerships with other organisations when needed. The environment was suitable for people’s needs.

People continued to receive safe care. There were enough staff to support them and they were recruited to ensure that they were safe to work with people. People were protected from the risk of harm and received their medicines safely. The risk of infection was controlled because the home was clean and hygienic. Lessons were learnt from when mistakes happened.

People continued to have positive relationships with the staff who were caring and treated people with respect and kindness. There were lots of opportunities for them to get involved in activities and pursue their interests. Relationships with families and friends were supported and encouraged.

The registered manager had systems in place to receive feedback on the quality of care provided. There were quality systems in place which were effective in continually developing the quality of the care that was provided to people.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 18 July 2018

The service remains Good.

Effective

Good

Updated 18 July 2018

The service remains Good.

Caring

Good

Updated 18 July 2018

The service remains Good.

Responsive

Good

Updated 18 July 2018

The service has deteriorated to Good

People received care and support from staff who knew them well. Their plans were personalised and reviewed regularly. There were lots of opportunities for people to pursue interests and hobbies. There was a complaints procedure in place and the provider had received no complaints since our last inspection.

Well-led

Good

Updated 18 July 2018

The service remains Good.