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Angel Touch Care Agency Good

Inspection Summary


Overall summary & rating

Good

Updated 15 August 2019

Angel Touch Care Agency is a domiciliary care agency that was supporting 40 people at the time of the inspection. Not everyone using the service receives a regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service:

People received their care from regular staff who knew their needs well. People praised the caring nature of staff and said they looked forward to their visits. Relatives told us their family members benefited from the social contact they had with their care workers.

Staff treated people with respect and maintained their dignity when supporting them. Staff encouraged people to make choices about their care and respected their decisions. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff supported people to be independent where this was important to them. Staff supported some people to attend appointments and to maintain their involvement in their community.

Staff provided care in a safe way. They had received the training they needed to perform their roles and followed people’s care plans. Staff were recruited safely and understood their roles in protecting people from abuse.

People were encouraged to be involved in developing their care plans to ensure the support they received reflected their wishes and preferences. Care plans were reviewed regularly to ensure they accurately reflected people’s needs.

People received a flexible service that was responsive to their individual needs. People said the agency responded well if they needed to change their care arrangements.

The agency was well run. The management team communicated effectively with people, relatives and staff. People and their relatives were encouraged to give feedback through surveys, quality checks and at reviews. If people had suggested changes, the registered provider had implemented these.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

At the last inspection the service was rated Good. The report of the last inspection was published on 30 December 2016.

Why we inspected:

This was a planned inspection based on the previous rating.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 15 August 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 15 August 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 15 August 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 15 August 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 15 August 2019

The service was well-led

Details are in our Well-led findings below.