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Special Needs Care Limited Good

Inspection Summary

Overall summary & rating


Updated 10 April 2019

About the service: Special Needs Care Limited is a supported living service which is registered to provide personal care for people with learning disabilities who live in their own homes within the local community. Support in everyday activities can be provided, which helps people to live as independently as possible. The service was providing personal care to approximately 80 people at the time of the inspection.

People’s experience of using this service:

People received safe and effective care from staff that were caring and focussed on upholding the rights of the people they supported. Care plans were person centred and covered all aspects of people’s lives, needs, preferences and daily routines. People’s needs had been fully assessed prior to the service providing support. Staff had a detailed knowledge of the people they supported and had developed positive relationships with them.

Safe recruitment practices were in place ensuring that vulnerable people were supported by suitable staff. Staff received training relevant to the needs of the people supported ensuring that support was effective. Sufficient staff were employed to meet the needs of the people supported and these were regularly reviewed. Staff were supported through regular supervision and team meetings.

Risks that people faced in the support they received and from their wider living environment were recognised and mitigated. People were protected from abuse through staff training and robust policies and procedures.

Medicines were safely managed. Where any errors had been identified, swift action was taken to ensure that people’s health was not harmed and staff competency was in place. The registered provider had systems in place to enable people being supported were not at risk of infection.

People were supported by staff who were very familiar with their needs. People were encouraged to use appropriate methods of communication so that they could make their needs known. People spoke positively about the staff and others who had limited communication responded to staff and appeared comfortable with them. Care plans sought to maximise people’s independence in their lives.

People were supported to pursue their chosen activities both within their homes and in the wider community. Appropriate support was provided for this.

People who used the service received support that was well organised and subject to checks to ensure that the quality of support met people’s needs.

The service met characteristics of Good in all areas, more information is in the full report.

Rating at last inspection: Good (report published 10 August 2016).

Why we inspected: We inspected the service as part of our inspection schedule methodology for ‘Good’ rated services.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 10 April 2019

The service remained safe.

Details are in our Safe findings below.



Updated 10 April 2019

The service remained effective.

Details are in our Effective findings below.



Updated 10 April 2019

The service remained caring.

Details are in our Caring findings below.



Updated 10 April 2019

The service remained responsive.

Details are in our Responsive findings below.



Updated 10 April 2019

The service remained well-led.

Details are in our Well-Led findings below.