We carried out a review of the data available to us about Angela Hamlin Health Care Professionals on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Angela Hamlin Health Care Professionals, you can give feedback on this service.
Angela Hamlin Healthcare Professionals is a nursing agency providing personal and nursing care to people living in their own homes. At the time of our inspection, 17 people were using the service. The service is the only registered location for this private company.
People’s experience of using this service and what we found
People using the service received personalised care and support which they were involved in developing. They, and their relatives, spoke extremely positively about their experiences and felt well informed and empowered.
People's needs were well met, in particularly the nurse-led service helped to make sure people's nutrition, healthcare and medicines needs were monitored and met. The provider worked closely with other professionals and this resulted in holistic individualised support.
The staff were well supported. They had opportunities to learn new skills and were valued. They felt motivated and proud to work for the provider.
The provider engaged with the local community and supported the relatives of people using the service by raising awareness of issues and helping them to understand about people's needs.
There were systems for dealing with accidents, incidents and complaints. The staff learnt from these and made improvements as a result of these.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk
Rating at last inspection and update
The service was registered with CQC on 5 January 2022 and this was the first inspection.
Why we inspected
We undertook this inspection based on the date of registration.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.