All inspections: Bowerfield Court - Care Quality Commission

We found Bowerfield Court to be a comfortable home for up to forty service users. The service users were encouraged to participate in all aspects of care planning and to make choices in hobbies and activities. We were told 'I am very happy here, and find everyone very caring.' Another person told us 'It is like home here and you are treated how you would be at home.'

The care plans were person centred and focused on opportunities to increase the service user's independence whilst monitoring and reducing risk. A relative told us 'My daughter is able to go to concerts, the cinema and join in anything she chooses.'

We found the home to be very clean and the people who lived there were encouraged and supported to help clean their rooms and do their laundry.

Staff appeared to be very happy working at the home and there was good staff retention. We were told that there was always plenty of training and staff felt trained to carry out their job. One person who worked there said 'I love my job and I love working here.'

Staff could tell us the process for managing a complaint. Service users told us they felt able to talk to staff if they had any concerns.

At the time of our visit there was a dignity in care coffee morning taking place. Many of the people who lived at the home, relatives and staff were very excited about the event and it appeared to be a very inclusive place to live.

We completed an unannounced inspection at Bowerfield Court on 22 August 2012. During this visit we spoke with three people who used the service, three visiting relatives, a General Practitioner (GP), a visiting service contractor and three members of staff for their views on the service.

People living at Bowerfield Court told us they were very happy with their care and were happy living at the home.

All the people we spoke with were positive about the service they received. Some of the comments were: 'Everything is done just how I want it,' 'All my needs are met to a high standard' and 'The staff are very kind to me and all the other people.'

The relatives we spoke with were all positive with regards to the care their family member received. Some of their comments were: 'Care is exceptionally good, people are well cared for,' 'The staff are vey attentive' and 'Every member of staff here is lovely.'

Staff told us that people's privacy and dignity were respected and personal choice was always encouraged. They told us that a lot of activities were provided and 'The care here is really good.' 'One person said 'This is a home with very high standards.'

These older reports are from our old approaches to inspection, including those from before CQC was created.

Archived: Bowerfield Court

All Inspections

29 January 2014

During a routine inspection

22 August 2012

During a routine inspection

Reports under our old system of regulation