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St Annes Residential Care Home Good

Inspection Summary

Overall summary & rating


Updated 18 October 2019

About the service

St Anne’s Residential Home accommodates a maximum of 19 older people, some of whom were living with dementia in one adapted building. At the time of this inspection 18 people were living at the home. The adapted building is owned and maintained by the Franciscan Missionary Sisters of Littlehampton. The service was tailored for, but not limited to, people from the Roman Catholic Church. There is a shared lounge and dining room as well as an activity lounge, chapel, kitchenette facilities and a beautiful garden for people to enjoy. Accommodation is over two floors which are accessible via stairs or lift.

People’s experience of using this service and what we found

People felt safe and told us they enjoyed living at the service. Risks to people had been assessed and staff followed guidance to keep people safe. There were enough staff to meet people's needs. Medicines were managed safely, and staff had been trained in infection prevention and control. Lessons were learned if things went wrong and systems supported people to stay safe and reduce the risks to them, ensuring they were cared for in a person-centred way.

People spoke positively about the staff who supported them and had confidence in their skills and experience. Staff had regular supervision and an annual appraisal. People enjoyed the food and were able to choose what they had to eat and drink. People had access to a range of healthcare professionals and support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives were positive about the care and support received at St Anne’s. They told us staff treated them with kindness and we observed friendly interactions throughout the day. People were encouraged to be involved in daily decisions about their care and support and were treated with dignity and respect. Relatives were made to feel welcome.

People received personalised care that was responsive to their needs. Activities were organised according to people's preferences, interests and suggestions. People and relatives told us they felt comfortable to make a complaint and knew how to do this.

Quality assurance systems and monitoring completed by the registered manager and senior staff facilitated on going improvement of services provided.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was requires improvement (published 30 August 2018) there was a breach of regulation 17. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulation 17.

Why we inspected

This was a planned inspection based on the previous rating.

This inspection was carried out to follow up on action we told the provider to take at the last inspection.

We found no evidence during this inspection that people were at risk of harm from this concern.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 18 October 2019

The service was safe.

Details are in our safe findings below.



Updated 18 October 2019

The service was effective.

Details are in our effective findings below.



Updated 18 October 2019

The service was caring.

Details are in our caring findings below.



Updated 18 October 2019

The service was responsive.

Details are in our responsive findings below.



Updated 18 October 2019

The service was not always well-led.

Details are in our well-Led findings below.