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Inspection Summary


Overall summary & rating

Good

Updated 6 July 2017

This inspection was unannounced and took place on 26 April 2017. Stubby Leas is registered to provide accommodation with nursing support for up to 48 people. People who used the service had physical health needs and/or were living with dementia. At the time of our inspection, 40 people were using the service. Our last inspection visit took place 26 August 2016, and the service was rated as Good. At this inspection visit, the service remained Good.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People continued to receive care that was safe, and were protected from harm by staff that understood how to promote people’s safety. Risks to people were assessed, monitored and reviewed to minimise potential harm. There were enough staff to meet people’s needs and there were effective systems in place to ensure staff were suitable to work with people. Medicines were managed safely, and people were protected from any risks associated with them.

Staff had the knowledge required to carry out their roles effectively and they received training to develop their skills. People were supported to make decisions, and when they were unable to, any decisions made were seen to be in people’s best interests. When people who lacked capacity to make decisions were seen to be restricted, this was done legally.

People were supported to maintain a balanced diet and were able to access healthcare service when needed. They were supported by staff who were caring, kind and compassionate. Staff understood people and promoted their independence, dignity and privacy. People were able to maintain relationships that were important to them.

The care that people received was personal to them and met their individual needs. They were involved in the assessment and planning of their care. People were able to take part in activities they enjoyed and the provider encouraged people to give feedback about their care. The provider listened to people’s views and acted on any concerns or complaints.

People were positive about their experiences of living at Stubby Leas. There was a positive, open culture promoted, and staff enjoyed their work and were motivated in their roles. There was an effective quality assurance system in place, and this was used to drive continuous improvements within the home.

Inspection areas

Safe

Good

Updated 6 July 2017

The service remains Good.

Effective

Good

Updated 6 July 2017

The service remains Good.

Caring

Good

Updated 6 July 2017

The service remains Good.

Responsive

Good

Updated 6 July 2017

The service remains Good.

Well-led

Good

Updated 6 July 2017

The service remains Good.