You are here

Inspection Summary


Overall summary & rating

Good

Updated 29 May 2019

About the service: Hawthorne Nursing Home is a residential care home that provides personal and nursing care for up to 36 people. At the time of our inspection 30 people lived in the service.

People’s experience of using this service:

The home had made improvements since our last inspection, the people that we spoke to said that Hawthorne Nursing home was a good place to live and that staff treated them with respect and kindness.

People’s health and social care needs were managed well by management and the staff team. There were positive relationships with professionals which supported people’s overall wellbeing.

Medicine was administered safely and there were clear protocols in place for medicine which taken when required. Records were kept up to date and Medication administration records (MAR) were all correct and checked by nursing staff and the registered manager.

The registered manager showed evidence of ongoing quality monitoring across all aspects of the service. Any concerns raised by residents’ relatives or staff were investigated and addressed. This was also used to inform improved practises throughout the home.

People had enough to eat and drink. People were offered choices and had an input into the menu planning. The lunchtime experience was relaxed, and staff were assisting with serving meals and assisting people to eat where necessary.

There were a variety of activities both to keep people occupied and entertain them and physical activities to assist with people’s mobility. People were consulted on what they wanted to do giving people choice and control.

Rating at last inspection: At the last inspection Hawthorne Nursing Home was rated as Requires Improvement. The last inspection took place on 10 January 2018.

Why we inspected: This was a planned inspection based on the rating at the last inspection. We saw improvements had been made since our last inspection. The registered manager now has systems and processes in place to respond to complaints and to monitor the quality of the service.

Follow up: We will monitor all intelligence received about the service to inform the assessment of the risk profile of the service and to ensure the next planned inspection is scheduled accordingly.

Inspection areas

Safe

Good

Updated 29 May 2019

The service was Safe.

Effective

Good

Updated 29 May 2019

The service was Effective.

Caring

Good

Updated 29 May 2019

The service was Caring.

Responsive

Good

Updated 29 May 2019

The service was Responsive.

Well-led

Good

Updated 29 May 2019

The service was Well-Led.