3 May 2012
During an inspection in response to concerns
Four men were living in the home when we visited and we talked with one of them about their experience of living there. The other three people had conditions that meant it was difficult for them to talk with us. We spent time in the lounge, observing the care people received. We also talked with two members of staff and the home's manager and looked at some of the home's records. This helped us to understand what it was like to live there.
People's privacy and dignity were respected. The person we talked with said 'I've got my own room.'
People received care and support that met their needs. The person we talked with said 'I like living here.' They told us 'The staff are okay.' We saw staff use a folder with pictures in it to ask one person what they wanted to have for lunch that day.
We found that if people needed extra support or became unwell, they were supported to see the relevant health professionals. We saw that staff had been given some extra equipment that they could use to support one person if they seemed to be unhappy. This had been used once so far, when it had seemed to help.
Staff had received training in the protection of vulnerable adults and the provider responded appropriately to any possible abuse.
There were enough staff on duty to support the people living in the home on the day of our visit.
Staff told us that the manager was approachable. One member of staff said their 'door was always open.' However, staff training needs had not been fully met.
Each person had a care file with recent assessments and support plans. However, their care records were not fully completed or up-to-date. The manager did not have up-to-date training information.