The Care Quality Commission

Archived: Community Living

Unit 1, Owen House, Radbrook Road, Shrewsbury, Shropshire, SY3 9BL (01743) 254014

Provided and run by:
Shropshire Council

Important: This service is now registered at a different address - see new profile

All Inspections

5 October 2012

During a routine inspection

We spoke with people who received a service and most said that they were very satisfied. Overall people told us that they were consulted in how they were supported and involved in assessments and reviews of progress. We were told how people received varying levels of support to suit their individual support needs.

Care plans were seen to contain detailed information about individual needs, likes, dislikes and preferences. Not all staff felt that risk assessments enabled them to offer consistent support.

People who received a service were supported by a well trained and mostly well supported

staff team. Some staff told us that they were not always confident to share concerns and information.

Overall people were protected because staff were confident to recognise and report abuse. However not all staff thought that action was taken to safeguard people when concerns were raised. We saw that systems did not effectively support staff to monitor money and this had left people vulnerable.

We were told that people would be confident to speak out if they had a worry or complaint. We saw that action was taken to investigate complaints however some issues raised by staff were not recorded as complaints. The manager took action following our inspection in relation to concerns raised during our information gathering process.

13 September 2011

During a routine inspection

We spoke with five people who used the service, nine staff, the manager and two health and social care professionals to gain their views about the service provided. Feedback gained was very positive. One professional told us, 'They work very well with all professionals and have a 'can do attitude' with people they support. Their person centredness really shines through. All credit to them, they do a great job'.

People told us they could make choices about aspects of their lives, about their lifestyles, hobbies and interests. They told us they had seen their support plan and saw a range of health care professionals. People told us that they liked the care workers who provided their support. They told us that their workers arrived on time and treated them with respect. One person told us, 'Community Living do a wonderful job. Everyone is so proud at how well I'm doing. They do a perfect job. They are superstars and I'm very impressed with them'. Another person said, 'They totally involve me with everything and know me well. They are very understanding'.

Staff shared sound examples of they promoted privacy and dignity. They told us they were provided with 'good' training opportunities to keep people safe and meet their individual and complex needs. One person said, 'We are definitely well trained. We provide a really good service and work well as a team. The service has really come a long way and I would recommend it to anyone'. Another person said, 'All the service users seem happy with the care they receive'. Staff said support plans were reflective of people's needs and that risk assessments minimalised risks and promoted rights and independence. They considered they were 'definitely' able to meet the individual needs of the people they support.