Dovecote Manor Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Peoples needs were reviewed monthly as part of ‘resident of the day.’ We observed care records which corresponded with monthly reviews taking place.

Relatives told us they were involved in changes to their loved one’s care plans.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. For example, some people required a modified texture diet and kitchen staff were aware of people’s dietary needs. We observed staff providing the appropriate modified diets that met people’s individual needs.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

We saw evidence people were supported to access a variety of healthcare services to meet their needs. This included speech and language therapists (SALT), district nurses and the falls clinic.

During the assessment we observed staff interacting positively with visiting professionals.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control.

Care plans were informative. There was information for staff on how to monitor and care for people to keep them safe and well. For example, supporting people with diabetes to have choices of a healthy and balanced diet.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

For example, we saw people’s health was routinely monitored in areas such as their weight, and action was sought for further support when required.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Staff demonstrated a clear understanding of the requirements of the Mental Capacity Act 2005 (MCA) and associated codes. The MCA provides a legal framework for making particular decisions on behalf of people who may lack the capacity to do so themselves. One staff member told us, “We always ask people their views, their preferences and making sure we have consent and make sure the support we give is what people want and are happy with.”