Dovecote Manor Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

We observed staff treating people with dignity and patience, one person told us, “The staff are lovely. ”Relatives told us staff respected people’s privacy.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account people’s strengths, abilities, aspirations, culture and unique back grounds and protected characteristics.

Staff understood people’s needs and aimed to support people how they wished. One staff member told us, “When we have new staff, I ask the staff how they would like to be treated. That is how we need to treat residents, the way they want. We need to ask what they want and help them.”

For example, we observed staff giving people time to answer questions relating to what they would like to drink, this gave people time to answer their preference.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Relatives told us staff respected people’s privacy. One relative told us, “Staff always knock on the door.”

People said that staff were kind. We observed staff encouraging people with choices of activities, allowing people to participate in activities which they enjoyed. For example, people enjoying music and singing together.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

We observed staff responding promptly to call bells which ensured people’s needs were met in a timely manner.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us that they enjoyed working at Dovecote Manor Care Home and felt valued in their roles.

Staff told us that they received regular one to one supervision with a member of senior staff. This meant that staff were supported and given opportunity to discuss their learning and development.

Staff told us they felt supported by the manager. A staff member said, “[Manager] respects the carers here, they take care of the staff.”