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Dovecote Manor Care Home Good

Inspection Summary


Overall summary & rating

Good

Updated 16 November 2019

About this service:

Dovecote Manor Care Home is a residential care home providing personal and nursing care to up to 41 people in a purpose-built building. At the time of inspection 39 people were using the service, some of whom were living with dementia.

People’s experience of using this service and what we found

People continued to be cared for safely. Risk assessments were in place and reviewed regularly and as people’s needs changed. Staff understood safeguarding procedures. Safe recruitment practices were followed to ensure staff were suitable for their roles.

There were consistently enough staff to meet people’s care needs. People were supported with their medicines and good infection control practices were in place.

People’s care records contained clear and comprehensive information covering all aspects of their care and support needs. Staff knew people well and had a good understanding of people’s wishes and individual preferences. People’s personal histories, preferences and dislikes, diversity needs such as cultural or religious needs and links with family were all considered within the care plans. Staff received training to meet people’s needs.

Where required, people were supported with their eating and drinking to ensure their dietary requirements were met. People were supported to promptly access health care services when needed.

People received support from reliable, compassionate staff. Staff enjoyed working at the service and there was good communication and team work. Staff were caring in their approach and had positive relationships with people and their relatives. People were treated with respect. Staff maintained people’s dignity and promoted their independence. Consent was sought before care was delivered.

The registered manager was proactive in his approach to ensuring people received high quality care. Robust quality assurance and monitoring of the service was ongoing and the management team sought to drive continuous improvements to the service for the benefit of people living there. The management team were aware of their legal responsibilities and worked in an open and transparent way. People and their relatives knew how to make a complaint.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The last rating for this service was good (published June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 16 November 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 16 November 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 16 November 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 16 November 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 16 November 2019

The service was well-led.

Details are in our well-led findings below.