Neath Hill Care Home

Updated 28 January 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 21 January 2022 and was announced. We gave the service 24 hours’ notice of the inspection.

Updated 28 January 2022

About the service

Neath Hill Care Home is a residential care home that can provide personal care for up to 47 people some of whom have dementia care needs. At the time of the inspection, 44 people were living at the service.

People’s experience of using this service:

People continued to receive safe care, and staff we spoke with understood safeguarding procedures and how to raise concerns.

Risk assessments were in place to manage risks within people’s lives.

Staff recruitment procedures ensured that appropriate pre-employment checks were carried out.

Medicines were stored and administered safely.

Staffing support matched the level of assessed needs within the service during our inspection.

Staff were trained to support people effectively.

Staff were supervised well and felt confident in their roles.

People told us they enjoyed the food prepared for them, and food and fluid intake was monitored as required.

People’s health care needs were met, and they had access to health professionals as required.

People's consent was gained before any care was provided, and they were supported to have maximum choice and control of their lives.

Staff treated people with kindness, dignity and respect and spent time getting to know them.

People were supported in the least restrictive way possible.

Care plans reflected people likes, dislikes and preferences.

An activities programme was in place. Some people felt this could be improved upon to add more activities during the weekend.

People and their family were involved in their own care planning as much as was possible.

A complaints system was in place and was used effectively.

The manager was open and honest, and worked in partnership with outside agencies to improve people’s support when required

Audits of the service were detailed and any issues found were addressed promptly.

The service had a registered manager in place, and staff felt well supported by them.

Rating at last inspection: Good (report published 01/03/2017)

Why we inspected

This was a planned inspection based on the rating at the last inspection. The service remained rated Good overall.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk