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Inspection Summary


Overall summary & rating

Good

Updated 5 November 2020

Franklin House is a nursing home for people over the age of 65 years. The home caters for people who need care at the end of their lives, people with general nursing needs, people living with the experience of dementia and people who need short stay accommodation. At the time of the inspection 61 people were living at the service.

The service is managed by Care UK Community Partnerships Ltd, a private organisation providing health and adult social care across the United Kingdom.

We found the following examples of good practice.

There were suitable systems for visitors to the home to minimise the risks of spreading infection.

The staff supported people to contact families and friends using video calls, phone calls and mobile phone applications.

Staff received training relating to COVID-19, infection control and wearing PPE (personal protective equipment). There was an assigned clinical lead who was a qualified trainer. They assessed staff competencies and made sure they were following procedures to prevent and control the spread of infection.

There was a suitable regime of COVID-19 testing for people living at the home and staff.

There were a range of policies and procedures which had been reviewed and updated since the pandemic started. These included contingency plans for managing adverse events, such as staff shortages and outbreaks of COVID-19. The registered manager and other senior staff carried out regular audit of infection control and cleanliness.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 5 November 2020

We were assured the service were following safe infection prevention and control procedures to keep people safe.

Effective

Good

Updated 5 November 2020

Caring

Good

Updated 5 November 2020

Responsive

Outstanding

Updated 5 November 2020

Well-led

Good

Updated 5 November 2020