Woodland Hall

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. The last rating for this key question was Good. At this assessment the rating has remained Good.This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People’s care and support was planned and delivered in line with what they wanted. This was done in line with legislation and current evidence-based good practice and standards. Staff undertook a range of training to help them perform their role effectively. Staff told us training was helpful, and they felt appropriately skilled and well informed.

Some staff were designated ‘champions’ where they undertook extra training and responsibilities. They were able to cascade their knowledge to staff and make suggestions about how to change practice. There were champions for dementia, infection control, moving and handling and skin integrity.

The management team held regular meetings to discuss best practice in different areas.

People’s nutrition and hydration needs were assessed, and individual care plans were in place. Staff monitored people’s weight, food and fluid intake and ensured people had healthy and balanced diets. People were given a choice of food. Some people were on special diets for health or through choice. These diets were planned for and met their individual requirements.

People’s care and support was planned and delivered in line with what they wanted. This was done in line with legislation and current evidence-based good practice and standards. Staff undertook a range of training to help them perform their role effectively. Staff told us training was helpful, and they felt appropriately skilled and well informed.

Some staff were designated ‘champions’ where they undertook extra training and responsibilities. They were able to cascade their knowledge to staff and make suggestions about how to change practice. There were champions for dementia, infection control, moving and handling and skin integrity.

The management team held regular meetings to discuss best practice in different areas.

People’s nutrition and hydration needs were assessed, and individual care plans were in place. Staff monitored people’s weight, food and fluid intake and ensured people had healthy and balanced diets. People were given a choice of food. Some people were on special diets for health or through choice. These diets were planned for and met their individual requirements.

Staff worked well together and communicated with each other. Systems were in place to help promote effective communication. Daily 11am meetings were held which included all staff on duty and was an opportunity for staff to share information about the running of the home and people’s individual needs. There were regular team meetings for all staff and management to discuss the service.

Staff told us they felt communication was good. A member of staff told us, “All of the staff are fantastic. It is a good team. The manager is responsive. [They] always listen. We have a great working relationship. We get on really well.” Another member of staff said, “We work as a team. Good communication. Staff are happy here. The morale is good. It is busy here, but we have a good team.”

Staff worked well as a team, sharing information with one another as necessary to help ensure people experienced continuity of care. Staff told us they were supported in their work and felt valued working at the home. They spoke positively about communication between staff and felt comfortable reaching out to their colleagues and management for support.

Staff worked well with external healthcare professionals. They made timely referrals when they identified people had a specific need. Staff communicated with the local authority, GP, tissue viability nurses, community mental health teams and palliative care teams amongst others.

The provider routinely monitored people’s care and treatment to continuously help improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Daily notes were completed by staff. These enabled staff to monitor people and help staff respond to people’s changing needs promptly to help promote positive outcomes.Care plans we reviewed showed evidence of outcomes being monitored and progression towards goals.

The provider routinely monitored people’s care and treatment to continuously help improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Daily notes were completed by staff. These enabled staff to monitor people and help staff respond to people’s changing needs promptly to help promote positive outcomes.Care plans we reviewed showed evidence of outcomes being monitored and progression towards goals.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. An appropriate Mental Capacity Act (MCA) policy was in place. Staff had completed MCA training. Staff were aware of the importance of giving people time to make their own decisions where possible.

Assessments had been carried out when people lacked the mental capacity to make certain decisions. These assessments included information about how choices were communicated and if the person needed extra support to understand decisions. People’s representatives were involved to help make decisions in their best interests when needed.

Management were aware of the importance of making decisions in people’s best interests and not imposing unnecessary restrictions on people.