The Care Quality Commission
  • Hospital
  • Independent hospital

Archived: Optical Express - Bristol (Cribbs Causeway) Clinic

Unit LR21, The Mall, Cribbs Causeway, Bristol, Avon, BS34 5GF (0117) 958 1560

Provided and run by:
DCM Optical Clinic plc

All Inspections

16 February 2012

During a routine inspection

We visited Optical Express - Bristol (Cribbs Causeway) Clinic on 16 February 2012 and spent the day at the service. We met and talked with people who had come for assessment for laser surgery or follow-up reviews following laser surgery and asked them about their experience. We met and talked with members of the staff team including the clinic manager and the surgical services manager for the Optical Express group. We also met and talked with the optometrist. We asked staff about training and development, and how they were supported in their roles.

We carried out a review of infection control, and inspected the clinic throughout. We looked at patient notes, at policies and procedures around laser surgery, and looked at audit and clinical governance arrangements.

People we talked with told us that they had found the service "good" and staff "professional". People said that they had not been rushed into making a decision and that all the options available to them were explored. People also said that staff had made it clear what they could expect from the procedure.