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Archived: Optical Express - Norwich Clinic

The provider of this service changed - see new profile

Reports


Inspection carried out on 28 November 2012

During a routine inspection

We reviewed the care records of six people who had used this service. We found that in each file a detailed consent form was in place. The consent form gave appropriate information about the particular treatment(s) being considered, alternatives that may be available, the potential risks and complications and how their personal information may be used.

We reviewed the feedback which people provided during the October 2012 and found people' experiences to be mainly positive. For example we saw that 45 out of 46 people confirmed that they were either satisfied or very satisfied with care provided to them. 46 out of 46 people were also either satisfied or very satisfied that their treatment was explained clearly and effectively to them.

Our observations of the laser room demonstrated to us that it was clean, free from any unpleasant odours and that infection control practices were in place. For example, we observed staff wearing the correct protective clothing, saw that hand gels were readily available and that cleaning equipment and wipes were in place. This ensured that cleaning in between people having treatments was carried out.

We also found that staff received appropriate training and support and that the service had various methods in place to monitor the quality of service it provided.

Inspection carried out on 10, 11 May 2011

During a routine inspection

Two people who were directly asked about the service told us that it was �really good�.

Ratings from more than 1600 people who use the service were seen. The average scoring of general satisfaction was 9.8 on the scale of 1-10, ten being the best. The same scoring was achieved on the question �Would you recommend the service?�

Reports under our old system of regulation (including those from before CQC was created)