The Care Quality Commission
  • Hospital
  • Independent hospital

Archived: Optical Express - Hull Clinic

Unit 27, St Stephens, 110 Ferensway, Hull, North Humberside, HU2 8LN (01482) 489180

Provided and run by:
DCM Optical Clinic plc

All Inspections

25 November 2011

During a routine inspection

We spoke with people who were visiting the clinic for consultations about laser treatment, who told us about their experience of the service. A person awaiting their first consultation told us that they had received an information pack and had visited the provider's website. Another person was waiting for their information pack to be prepared following an initial consultation. They spoke positively about their experience of the service.

We spoke with people who visited the clinic for their post operative consultation. A person told us, 'I've had a really excellent time actually. There is a 24-hour helpline which I haven't needed.' Another person said, 'I felt comfortable to ask anything I needed.' Another person told us that at the initial consultation they felt under quite a lot of pressure to make a decision at that point. They said, 'I would have felt easier if someone had said go away and think about it, and come back in a week.'

People we spoke with were mainly very positive about the laser eye surgery they had received and no situations were described which involved incidents with the laser equipment. People we spoke with appreciated the support they had received from staff.