Archived: Optical Express - London (Harley Street) Clinic

Harmont House, 22 Harley Street, London, W1G 9AP (020) 7580 1200

Provided and run by:
DCM Optical Clinic plc

Important: The provider of this service changed. See new profile

All Inspections

5 April 2013

During a routine inspection

There was a consent policy and people gave their written consent to have treatment. There were arrangements in place to assess people's capacity to make the decision to have treatment, but this had never been required.

An optometrist checked people's suitability for treatment and referred them to a surgeon as appropriate. Screening eye tests were routinely carried out and surgery was performed under local anaesthetic by surgeons.

People told us that they were "satisfied" with the quality of treatment that they received. One person told us that staff were "reassuring" and had put them "at ease".

Staff communicated with people's GPs, but only when people had given their permission.

The clinic was clean and tidy and people said the environment was always clean. Information was given to people on infection control and surgeons informed people about the potential risk of infection following surgery.

Pre-employment checks were carried out including enhanced CRB checks and obtaining two professional references.

There was a records management policy and people's information was only disclosed to others who were authorised to receive it in the course of their duties. Notes of people's treatment were made in their records and these were clear and concise. Records were stored in lockable cabinets and rooms that were not accessible to unauthorised people.

18 November 2011

During a routine inspection

People using the service told us that the care they received was very good and staff were very efficient. Adequate information about what to expect prior to their appointment was given. Treatment options were explained and information packs on the service were given. People using the service told us that their privacy and dignity was maintained and they were given adequate information about the possible side effects after the operation.