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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Outstanding

Updated 10 September 2019

About the service

Egalité Care Limited provides care and support to people living in their own home, supported living accommodation or their family home. People using the service include people living with a learning disability and/or physical disabilities. At the time of our inspection, there were 60 people being supported by the service.

There were seven supported living homes across coastal West Sussex providing support for 33 people. There were no external signs, intercom, cameras, industrial bins or anything else were not in use, to indicate it was a supported living home. Staff were also discouraged from wearing anything that suggested they were care staff when coming and going with people. This meant people were not identified as receiving care and their privacy respected.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive exceptionally well planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

Following the last inspection, the registered manager, management team and staff had worked continuously to provide people with outstanding care and support. They understood that maintaining this high level of care required dedication and commitment, and we saw this across the whole staff team. Staff were focussed on continually developing areas of the service with person centred support at the centre of these improvements. Staff were dedicated to supporting people to improve their independence, access to activities that met their interests and being active in the local community. The management team continued to develop their extensive knowledge of supporting people living with a learning disability and upskilling their staff team. This meant that people received high-quality care from staff who truly understood their needs.

The management and leadership of the service were exceptional. The registered manager and management team had an excellent understanding of the provision of care and support for people living with a learning disability. They had actively sought education opportunities for themselves and their staff to build on their detailed knowledge following the last inspection. This meant people had access to the highest quality care from managers and staff that had an exceptional knowledge of their needs. A health and social care professional told us, “I would use Egalité as an example of what small providers can deliver in terms of high-quality support. Egalité has managers that are confident, proactive and understand learning disability.”

The registered manager was committed to continuous learning and fostered a supportive and enabling culture for both people and staff. People, their relatives and staff were highly complimentary of the management of the service. A relative told us, “We can’t fault them at all, they manage everything well and my loved one is happy and content.”

People received a truly person-centred service which promoted excellent outcomes for them which included supporting their independence and to have control over their lives. Following the last inspection, the management team focussed on further developing people’s independence to enhance their quality of life. This had resulted in people having new and exciting experiences, reducing the level of support they needed due to staff developing people’s skill sets and people moving on from the service with a new level of independence and lease of life. The management and staff team continued to foster a caring and compassionate

Inspection areas

Safe

Good

Updated 10 September 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 10 September 2019

The service was effective.

Details are in our effective findings below.

Caring

Outstanding

Updated 10 September 2019

The service was exceptionally caring.

Details are in our caring findings below.

Responsive

Outstanding

Updated 10 September 2019

The service was exceptionally responsive.

Details are in our responsive findings below.

Well-led

Outstanding

Updated 10 September 2019

The service was exceptionally well-led.

Details are in our well-Led findings below.