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Home Instead Senior Care (Weston-Super-Mare) Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 17 August 2019

About the service: Home Instead Senior Care is a domiciliary care service that was providing personal and nursing care to 36 people aged 65 and over at the time of the inspection.

People’s experience of using this service: The staff worked very hard as a team to help people live independently and safely at home for as long as possible and genuinely cared about doing so.

People were exceptionally well matched with their regular care staff team and people spoke positively about the staff who visited them. Staff went ‘above and beyond’ for people and people said they were happy to do so.

The service worked very hard to provide people, relatives and the local community with information that would improve their safety, independence and awareness. This included arranging an event that aimed to provide people with information about services and products that were relevant to them and offering people the chance to attend complimentary workshops and training for people, relatives and the community.

People told us the service was responsive to their needs. This included encouraging people to retain control of their lives, choices and independence. People told us they felt comfortable to raise concerns and complaints and these were dealt with appropriately by the registered manager.

There was a team mentality and staff worked with each other and organisations to achieve good outcomes for people. When required, staff supported people to access the healthcare that they needed.

People and their relatives told us the service was safe. Risks to peoples’ safety were assessed and there were systems in place to keep people safe from potential harm. Staff spoke confidently about actions they would take if abuse was suspected and referrals were made to the Local Safeguarding team when required.

People told us their medicines were managed safely and relatives confirmed this. Body maps were used to guide staff about what creams should be applied and where. Staff used gloves and aprons to help prevent the spread of infection.

People were assessed, and care plans included detailed information to guide staff about what the person needed and how this could be achieved. The care people received was provided by suitably qualified and well-supported staff.

People told us that staff listened to their wishes and that care was only provided if the person consented. If the person was assessed as lacking capacity to consent, a best interest decision was completed in partnership with the person’s loved ones and relevant healthcare professionals.

People, relatives and staff spoke positively about the registered manager, management team and provider. There was a clear management structure and staff were aware of their responsibilities. The registered manager and provider had oversight of the service and were involved with the daily running, checks and auditing.

At the time of our inspection no one was receiving end of life care.

Rating at last inspection: Good (December 2016)

Why we inspected: This was a planned inspection based on the previous rating.

Follow up: We will continue to monitor the service through the information we receive. We will inspect in line with our inspection programme or sooner if required.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 17 August 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 17 August 2019

The service was effective

Details are in our Effective findings below.

Caring

Outstanding

Updated 17 August 2019

The service was exceptionally caring.

Details are in our Caring findings below.

Responsive

Good

Updated 17 August 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 17 August 2019

The service was well-led

Details are in our Well-Led findings below.