We saw from records that people were encouraged to express their views and involved in planning their care and making decisions about their support. Records confirmed that people were offered support which encouraged independence and ensured their individual needs were met. People told us the staff were respectful in their approach. One relative said, "I am more than happy with the care."
We found the provider engaged with other professionals on behalf of people, to ensure their general health and well-being was looked after. People received support to attend appointments in respect of their health needs.
We saw that staff had undergone effective recruitment checks which meant they were able to support people to be kept safe and free from harm.
We saw that the registered manager ensured regular monitoring of the service took place and acted upon feedback that was given to drive improvement. People and staff said they felt able to approach the manager to discuss anything, and were confident that swift action would be taken to resolve any issues.