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New Forest Nursing Home Good

Inspection Summary

Overall summary & rating


Updated 7 November 2019

About the service

New Forest Nursing Home is a residential care home providing personal and nursing care to 37 people at the time of the inspection. The service can support up to 48 people.

New Forest Nursing Home provides accommodation and nursing care for up to 48 people, some of whom may be living with dementia or have a physical disability. The home is in a rural location in Fritham, near Lyndhurst. Accommodation is split over two floors. There is access to landscaped gardens and grounds.

People’s experience of using this service and what we found

People were safe and supported to have maximum choice and control of their lives. Staff supported people in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. We saw evidence of people’s and their relative’s involvement in care assessments.

Risks to people were recorded in their care plans and staff demonstrated they had a good knowledge of people. People mostly received their medicines safely.

People and their relatives were very positive about the food. People were encouraged to maintain a healthy, balanced diet, based on their individual needs and had access to food and drink whenever they wanted.

The home had a consistent staff team who understood the needs of people well. We saw staff upheld and promoted people’s rights relating to equality and diversity. People and their relatives were positive about the quality of care and support people received.

Staff identified what was important to people and endeavoured to provide meaningful experiences and lasting happy memories. New Forest Nursing Home offered bespoke care and support for people at end stage of life (EOL) and to their families.

People and their relatives told us that they thought the home was well led and spoke positively about the registered manager, nominated individual and provider. The registered manager, nominated individual and provider carried out numerous audits to ensure the service was effective.

The manager was proactive in ensuring they had a visible presence within the home and operated an open-door policy ensuring that any low-level concerns were dealt with promptly preventing escalation. The service was well-led by a management team whose passion and drive to deliver a good service, leading by example, was evident.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 18 January 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 7 November 2019

The service was safe.

Details are in our safe findings below.



Updated 7 November 2019

The service was effective.

Details are in our effective findings below.



Updated 7 November 2019

The service was caring.

Details are in our caring findings below.



Updated 7 November 2019

The service was responsive.

Details are in our responsive findings below.



Updated 7 November 2019

The service was well-led.

Details are in our well-Led findings below.