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Archived: Girtrell Court Good

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Inspection Summary


Overall summary & rating

Good

Updated 9 September 2016

This inspection took place on 30 June 2016 and was unannounced. At the time of our inspection Girtrell Court offered respite and temporary care and accommodation for people. When we visited 18 people were staying at Girtrell Court, 14 on respite and 4 for a longer term. Girtrell Court is owned and operated by the local authority Wirral MBC.

The home had a manager who was registered with the Care Quality Commission. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

During our visit the manager explained to us that the home was due to close in November 2016. The manager explained that the staff team had been supplemented with the use of agency staff and this has been increasing due to the upcoming closure. A number of the agency staff had been working at Girtrell Court long term.

The building was in need of refurbishment and redecoration and had a clinical rather than homely feel to it. The environment of the building was clean. We found that one area of the kitchen needed cleaning and that kitchen cleaning records for nine days were missing. Checks on different aspects of health and safety and the servicing of equipment used by people and their staff were ongoing and up to date.

There was a friendly and relaxed atmosphere at Girtrell Court. People and their families told us they felt safe staying at Girtrell Court. We saw that appropriate risk assessments were in place and people had been supported with any health needs they had. Medication was administered safely. Staff had the appropriate training to ensure people were cared for in a safe manner.

People typically arrived to stay at the home on a Friday. On this day extra staff had been scheduled to work in order to gather relevant and up to date information about people’s medication and support needs. People’s care plans were reviewed at the start of each stay. We saw that the care plans were individualised and recorded people’s likes and preferences.

People told us they enjoyed the food provided and requested alternatives to the planned menu were made if the food was available. People’s dietary requirements were documented and catered for.

Staff told us they felt supported and were comfortable approaching the manager. Staff meetings had been held and supervision and staff awareness sessions had been held with the manager to keep staff up to date.

The manager kept records of accidents and incidents and had made the relevant referrals to health and social care professionals to ensure people were safe and well cared for.

Inspection areas

Safe

Good

Updated 9 September 2016

The service was safe.

The environment was safe and there were sufficient staff to meet people’s needs.

Staff received training in safeguarding vulnerable adults. Staff knew how to document and report any concerns.

Medication was administered safely. Each person had an individual medication file containing important information about their medication.

Effective

Requires improvement

Updated 9 September 2016

The service was not always effective.

The building was in need of refurbishment and redecoration, the environment was clinical and sparse. Cleaning of an area of the kitchen had not been maintained.

Staff told us they were well supported.

People were supported with their health needs.

Caring

Good

Updated 9 September 2016

The service was caring.

People told us the staff had been kind to them, their wishes and preferences had been respected.

There was a friendly atmosphere at the home, people were comfortable.

Responsive

Good

Updated 9 September 2016

The service was responsive.

Each person had an individualised care plan. These were reviewed each time a person came to stay at Girtrell Court.

We saw examples of when the service had responded to people’s changing needs.

People took part in a variety of activities whilst staying at the home.

Well-led

Good

Updated 9 September 2016

The service was well led.

People told us the manager was friendly and positive. People and their family members said they felt comfortable approaching the manager with any concerns.

The manager sought feedback through exit questionnaires when people had finished their stay at the home.

The manager ensured checks and audits of the home and its environment had been completed.