APT Care Limited Also known as Chaucer House

Updated 25 February 2026

Date of assessment: 18 March to 15 April 2026

APT Care Limited is a domiciliary care agency providing personal care to adults living in their own homes, to support them to live as independently as possible. CQC only inspects services where people receive the regulated activity of personal care. At the time of this assessment, 200 people were receiving support with personal care. The service supports adults with a wide range of needs, including people living with dementia, physical disabilities, mental health needs, and a small number of people with a learning disability.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

Overall, people experienced safe, effective, caring, responsive, and well-led care. Risks were well managed, care was personalised and regularly reviewed, and staff worked effectively with families, health professionals, and the local authority to support continuity and timely care, including during hospital discharge. Leaders demonstrated strong oversight, a positive and open culture, and a clear commitment to learning and improvement. Governance systems, audits, and digital care records supported safe practice and continuous improvement, and leaders responded promptly to feedback and emerging issues. The service was well managed, with leadership strengths supporting good outcomes and positive experiences for people using the service.

Updated 25 February 2026

People’s experiences of the service were largely positive and consistent. Most people and relatives told us they felt safe, listened to, and well supported by staff who knew them and understood their needs.

People described care that was kind, respectful, and reliable, with staff taking time to build relationships and support both physical and emotional well-being. One person told us, “I couldn't see anything that they could improve on. I can't fault my carer; he is excellent.”

People said they were involved in decisions about their care and felt their views were taken seriously. Several people described good communication with both care staff and the office team, which helped them feel reassured and confident in the service. One person told us, “I believe that the agency is well managed as they adapt to my needs and are willing to listen to my voice.” Others spoke positively about the consistency of care and the professionalism of staff, describing care that helped them maintain independence and dignity.

People also expressed confidence in the quality of care they received and in the way the service was managed. Feedback reflected trust in staff knowledge and practice. One person said, “I think they are a great agency, and I would know because I have lots of knowledge about what good care is.” Another told us, “They do a good job, I would recommend this agency - on the whole they do a good job.”