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APT Care Limited Good Also known as Chaucer House

This service was previously registered at a different address - see old profile

We are carrying out a review of quality at APT Care Limited. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary

Overall summary & rating


Updated 19 February 2020

About the service

APT Care Ltd is a domiciliary care agency providing personal care and support to a total of 78 people at the time of inspection. The service supports people who require short term hospital discharge care packages of between 10-42 days as well as people receiving longer term care packages.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People told us they received good care that was personalised to their needs and provided by staff who knew them well. They told us they felt safe because they were supported with a regular team of staff who they trusted. Staff understood how to keep people safe and were trained in all aspects of care to meet people’s needs. Staff were confident to report any concerns.

People received their medicines correctly and on time and had support with meals and drinks where they required this. People’s care records were up to date and detailed their needs, preferences, interests, personal history and the people who were important to them.

People told us they were supported to access various health and social care professionals when they needed it. They also told us the staff were flexible to meet their needs for hospital visits. Most people told us the care visits were on time and there had not been any missed care visits.

Staff supported people to assess their needs and then regularly reviewed their care needs and sought their feedback through other methods such as surveys and telephone calls. People knew how to complain and were confident to do so should they have any concerns.

People told us they thought the service was now well managed as communication was good and the staff knew what they were doing. People thought the care had improved compared to previous months.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update:

The last rating for this service was inadequate (published 08 August 2019) and there were multiple breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

This service has been in Special Measures since 08 August 2019. During this inspection the provider demonstrated that improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 19 February 2020

The service was safe.

Details are in our safe findings below.



Updated 19 February 2020

The service was effective.

Details are in our effective findings below.



Updated 19 February 2020

The service was caring.

Details are in our caring findings below.



Updated 19 February 2020

The service was responsive.

Details are in our responsive findings below.


Requires improvement

Updated 19 February 2020

The service was not always well-led.

Details are in our well-led findings below.