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Woodland Nursing Home Requires improvement

We are carrying out a review of quality at Woodland Nursing Home. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Requires improvement

Updated 26 July 2019

About the service

Woodland Nursing Home is a residential care home providing personal and nursing care to 27 people aged 65 and over at the time of the inspection. The service is registered to accommodate and support up to 30 people. The service is built over four floors. The lower floor houses the kitchen, laundry facilities and office space and people reside and receive care on the upper three floors.

People’s experience of using this service and what we found

People were not sufficiently protected from the risk of infection. Issues of concern were not always identified or dealt with in a prompt manner and we have made a recommendation that the service reviews it's quality assurance systems..

People told us they felt safe using the service and procedures were in place to safeguard people from the risk of abuse. Risk assessments were in place which set out how to support people in a way that minimised risks. Medicines were managed safely.

Assessments were carried out of people’s needs prior to their admission to the service. Staff were supported in their roles through training and supervision. People told us they liked the food and the service worked to meet people’s nutritional needs. The service worked with other agencies to meet people’s healthcare needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us staff treated them in a caring way and we observed positive interactions between people and staff. Staff understood how to promote people’s dignity, privacy and independence. The service worked to meet people’s needs with regard to equality and diversity issues.

Care plans were in place which set out how to meet people’s needs. These were subject to regular review. People had access to a variety of social and leisure activities. Complaints procedures were in place and followed. End of life care was provided in line with people’s wishes.

Staff spoke positively about the senior staff at the service. Systems were in place for seeking the views of people who used the service. Quality assurance systems had not always identified concerns.

Rating at last inspection and update

The last rating for this service was Requires improvement (published 28 June 2018) and there were breaches of regulation in relation to statutory notifications and good goverance. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection some improvement had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Requires improvement

Updated 26 July 2019

The service was not always safe.

Details are in our safe findings below.

Effective

Good

Updated 26 July 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 26 July 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 26 July 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 26 July 2019

The service was not always well-led.

Details are in our well-Led findings below.