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Inspection Summary

Overall summary & rating


Updated 21 May 2019

About the service: The Evergreens is a care home. The home is registered to accommodate 25 people; at the time of the inspection there were 24 people aged over 65 living at the home.

People’s experience of using this service:

People received safe care and support living at The Evergreens. This was because the staff had received training in safeguarding adults and the service worked with health care professionals in meeting goals agreed and developed with people. The registered manager had also taken steps to maintain a safe environment for people.

The service employed sufficient numbers of staff to meet people’s assessed needs and the staff employed had been subject to robust recruitment procedures. Staff received appropriate training and supervision to support them in working with people living at the home.

Medicines were managed safely with staff receiving appropriate training.

People’s needs had been assessed and care plans developed with people’s consent. Some records had not been updated as quickly as required when people’s needs changed. This was an area for improvement.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People’s dietary needs were met and people were very satisfied with the standards of food provided.

People were highly complementary of the staff saying they were supportive, kind and respectful.

People were provided with a range of activities both within the home and in the local community.

The home was well led with good leadership from the registered manager and directors.

Rating at last inspection: When the service was last fully inspected we rated the service as Good (reported published 17 October 2016).

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Follow up: We will continue to monitor intelligence we receive about the service until the next inspection. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 21 May 2019

The service was safe

Details are in our Safe findings below.



Updated 21 May 2019

The service was effective

Details are in our Effective findings below.



Updated 21 May 2019

The service was caring

Details are in our Caring findings below.



Updated 21 May 2019

The service was responsive

Details are in our Responsive findings below.



Updated 21 May 2019

The service was well-led

Details are in our Well-Led findings below.