We looked at four care records and saw people's written consent had been gained for planned care and support. These were written in a way that promoted each person's independence and respected their privacy and dignity.
We saw people's needs were assessed and individual care plans were developed. Individual risk assessments were undertaken and control measures put in place. People and family members confirmed they had been involved with care planning and delivery.
Procedures were in place for management of medication. Staff had received medication training and medication administration records were accurately completed.
New staff underwent an induction and shadowed staff. Staff received comprehensive training and told us they felt supported in their role. People we spoke with told us staff were good at their jobs.
We found systems were in place to assess and monitor the quality of service provision. People's views were obtained and acted on.