All inspections: Allways Care Community Support Agency

All Inspections

On the day of our visit Allways care community support agency was providing services to approximately sixty people. After our visit we spoke with people who used the service or their family members. One person said, 'I wouldn't change them for anything, I have no problems'. Another person said, 'I can't speak highly enough about them, they are all very kind and caring.' A family member said, 'They enable them [relative] to do things for themselves.'

We looked at four care records and saw people's written consent had been gained for planned care and support. These were written in a way that promoted each person's independence and respected their privacy and dignity.

We saw people's needs were assessed and individual care plans were developed. Individual risk assessments were undertaken and control measures put in place. People and family members confirmed they had been involved with care planning and delivery.

Procedures were in place for management of medication. Staff had received medication training and medication administration records were accurately completed.

New staff underwent an induction and shadowed staff. Staff received comprehensive training and told us they felt supported in their role. People we spoke with told us staff were good at their jobs.

We found systems were in place to assess and monitor the quality of service provision. People's views were obtained and acted on.

We talked with two people who used the service about the care they received. People told us they were satisfied with the support they were given. They told us the agency was reliable and care workers were punctual. People stated they had formed positive relationships with staff and that staff were always pleasant, courteous and good humoured. People reported that care workers promoted their dignity and responded to their individual needs and wishes. People told us staff communicated well with them and their relatives to ensure their needs were met.

People had confidence in their care workers and felt that the care they were given was consistent whoever visited them. Comments we received included: "We think they are very good, my mum has absolutely no problems with them at all.'; "The best thing I can say is they are supportive without being intrusive.'

Archived: Allways Care Community Support Agency

All Inspections

12 December 2013

During a routine inspection

5 November 2012

During a routine inspection