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Inspection Summary


Overall summary & rating

Good

Updated 23 February 2021

Heron Lodge is a nursing home providing personal and nursing care for up to 30 people, some of who were living with dementia. There were 29 people living at the service at the time of the inspection.

We found the following examples of good practice.

¿ Managers completed risk assessed visits to people in their own homes to ensure they completed COVID-19 screening prior to admission. Staff supported people to self-isolate on admission in line with government guidelines.

¿ Staff supported people to maintain regular contact with friends and relatives, through the use of technology, as well as COVID-19 risk assessed visits to the service.

¿ Staff completed a detailed screening process with visitors to ensure they were safe to enter the service, with the aim of preventing the spread of infection.

¿ People we spoke with told us they felt safe and well supported living at the service. They told us about the activities and events they had been involved with to keep them entertained, and reduce the risk of social isolation.

Inspection areas

Safe

Good

Updated 23 February 2021

Further information is in the detailed findings below.

Effective

Good

Updated 23 February 2021

Caring

Good

Updated 23 February 2021

Responsive

Good

Updated 23 February 2021

Well-led

Good

Updated 23 February 2021