Redbricks is registered to provide personal care for nine people. The home is situated on the sea front in Little Bispham and comprises of the following accommodation, open plan lounge/dining room, kitchen and laundry facilities. Bedrooms are located on the ground and first floors and comprises of nine single rooms with ensuite facilities. A passenger lift is available to facilitate access between the ground and first floor. At the time of our inspection visit there were nine people who lived at the home.
At the last inspection the service was rated Good. At this inspection we found the service remained Good.
Although a number of people had limited verbal communication and were unable to converse with us, we were able to speak with two people who lived at the home. They told us they were happy and supported by staff who cared for them and treated them well. One person said, “The staff are really caring people and I am well looked after.”
We observed staff providing support to people throughout our inspection visit. We saw they were kind and patient and treated people with dignity and respect.
The service had systems in place to record safeguarding concerns, accidents and incidents and take necessary action as required. Staff had received safeguarding training and understood their responsibilities to report unsafe care or abusive practices.
Risk assessments had been developed to minimise the potential risk of harm to people during the delivery of their care. These had been kept under review and were relevant to the care provided.
Staff had been recruited safely, appropriately trained and supported. They had skills, knowledge and experience required to support people with their care and social needs.
The service had sufficient staffing levels in place to provide support people required. We saw staff had the time to sit with people and provide social stimulation.
Medication procedures at the home were safe. Staff responsible for the administration of medicines had received training to ensure they had the competency and skills required. Medicines were safely kept with appropriate arrangements for storing in place.
We looked around the building and found it had been maintained, was clean and hygienic and a safe place for people to live. We found equipment had been serviced and maintained as required.
The design of the building and facilities provided were appropriate for the care and support provided.
The service had safe infection control procedures in place and staff had received infection control training. Staff wore protective clothing such as gloves and aprons when needed. This reduced the risk of cross infection.
People were supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.
Staff knew people they supported and provided a personalised service in a caring and professional manner. Care plans were organised and had identified care and support people required. We found they were informative about care people had received.
People told us they were happy with the variety and choice of meals available to them. We saw regular snacks and drinks were provided between meals to ensure people received adequate nutrition and hydration.
We saw people who lived at the home had access to healthcare professionals and their healthcare needs had been met. Two visiting healthcare professionals spoke highly about the care provided by the registered manager and her staff.
People told us staff were caring towards them. Staff we spoke with understood the importance of high standards of care to give people meaningful lives.
People’s care and support was planned with them. People told us they had been consulted and listened to about how their care would be delivered.
The service had information with regards to support from an external advocate should this be required by them.
The service had a complaints procedure which was made available to people on their admission to the home and their relatives. People we spoke with told us they were happy and had no complaints.
The registered manager used a variety of methods to assess and monitor the quality of the service. These included regular audits, relative meetings and healthcare professional’s surveys to seek their views about the service provided.