Background to this inspection
Updated
10 April 2020
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection team consisted of one inspector. The inspection started and was completed on 7 February 2020.
Service and service type
Vibrance - 83 Glengall Road is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.
During the inspection
We spoke with one person who used the service and observed how staff provided care to people. We spoke with two relatives by telephone about their experience of the care provided. We spoke with three members of staff including the registered manager, assistant manager and care staff.
We reviewed a range of records. This included three people’s care records, three staff files and multiple medicine records. We reviewed a variety of records relating to the management of the service, including policies and procedures.
After the inspection
We continued to seek clarification from the provider to validate the evidence found during the inspection. This was included in our assessment of the service.
Updated
10 April 2020
About the service
Vibrance - 83 Glengall Road is a small residential care home providing personal and nursing care to seven people with learning disabilities aged 18 and over at the time of the inspection. The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
The service was registered to provide support to up to seven people and there were seven people using the service at the time of our inspection. The service is larger than recommended by best practice guidance. However, we have rated this service good the provider had provided enough and experienced staff and had arranged the service in a way that ensured people received person-centred care and were supported to maximise their independence, choice, control and involvement in the community.
People’s experience of using this service
Risk assessments had not been completed for one person. This meant staff did not have enough information to mitigate risks to people's health and safety. Pre-employment checks had been undertaken to ensure staff were of good character and had the necessary skills, experience and knowledge to work with people. There were enough staff to meet people's needs.
Medicines were managed safely. There were systems in place to ensure people were safeguarded from abuse.
People's needs were assessed and reviewed. Care plans were personalised ensuring each person's needs were identified and met. Equality and diversity was evident in the service through the care plans and support provided to people, which enabled people to practise their faith.
Staff had completed various training programmes to carry out their roles and felt supported by management.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were kind and caring. They supported people to live as independently as possible, whilst respecting their privacy and dignity. People enjoyed meals which reflected their preferences and culture. People had a variety of activities within the service and in the community. Staff ensured people's healthcare needs were met.
The registered manager welcomed feedback and developed systems for auditing the service to help improve the quality of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
At our last inspection on 1 August 2017, the home was rated good (report published 1 September 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.