You are here

Vibrance - 83 Glengall Road Good

Inspection Summary

Overall summary & rating


Updated 10 April 2020

About the service

Vibrance - 83 Glengall Road is a small residential care home providing personal and nursing care to seven people with learning disabilities aged 18 and over at the time of the inspection. The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

The service was registered to provide support to up to seven people and there were seven people using the service at the time of our inspection. The service is larger than recommended by best practice guidance. However, we have rated this service good the provider had provided enough and experienced staff and had arranged the service in a way that ensured people received person-centred care and were supported to maximise their independence, choice, control and involvement in the community.

People’s experience of using this service

Risk assessments had not been completed for one person. This meant staff did not have enough information to mitigate risks to people's health and safety. Pre-employment checks had been undertaken to ensure staff were of good character and had the necessary skills, experience and knowledge to work with people. There were enough staff to meet people's needs.

Medicines were managed safely. There were systems in place to ensure people were safeguarded from abuse.

People's needs were assessed and reviewed. Care plans were personalised ensuring each person's needs were identified and met. Equality and diversity was evident in the service through the care plans and support provided to people, which enabled people to practise their faith.

Staff had completed various training programmes to carry out their roles and felt supported by management.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind and caring. They supported people to live as independently as possible, whilst respecting their privacy and dignity. People enjoyed meals which reflected their preferences and culture. People had a variety of activities within the service and in the community. Staff ensured people's healthcare needs were met.

The registered manager welcomed feedback and developed systems for auditing the service to help improve the quality of the service.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

At our last inspection on 1 August 2017, the home was rated good (report published 1 September 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas


Requires improvement

Updated 10 April 2020

The service was not always safe.

Details are in our safe findings below.



Updated 10 April 2020

The service was effective.

Details are in our effective findings below.



Updated 10 April 2020

The service was caring.

Details are in our caring findings below.



Updated 10 April 2020

The service was responsive.

Details are in our responsive findings below.



Updated 10 April 2020

The service was well-led.

Details are in our well-led findings below.