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Vibrance - 1 Parkstone Avenue Good

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Inspection report

Date of Inspection: 23 October 2012
Date of Publication: 18 January 2013
Inspection Report published 18 January 2013 PDF | 82.97 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 23 October 2012, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

The manager told us that there were systems in place to assess and monitor the quality of the service provided at Parkstone Avenue. This ensures that the service identify areas where improvements in service delivery may be necessary.

The manager told us that the provider runs, for people using the service, a number of participation workshops and forums throughout the year which are independently facilitated. The use of drama and video enable people who use the service to express their views as fully as possible.

The organisation send out questionnaires annually to every person who uses accommodation based services. People who use the service are given the opportunity to complete a survey if they wish either independently, with peer support or with support from staff not directly connected to the service where they live. An independent advocacy service is available to support people where required. The results of the latest survey in 2011 showed that the majority of people who live at the service were happy with the care and support provided. The manager told us that surveys for the home are undertaken every two years and these are provided in an appropriate format, for example, simple use of language, larger print and pictorial.

Other audits to monitor the quality of the service provided included, dignity in care; support which focuses on the needs and wishes of each person who uses the service, financial, medication and health and safety. Records showed areas where the service was compliant, areas for improvement and corrective action taken.

There was evidence to show that staff attend regular staff meetings. In addition information which is deemed useful by the provider about organisational updates is placed on the staff notice board and recorded within the service's communication book. Staff told us that they felt well informed as to what was happening within the organisation and at a more local level within the service. Staff told us that morale was good and that communication methods within the service were effective. The latter included verbal handovers by staff at the end of each shift, completion of written handover sheets and various monitoring forms.