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Vibrance - 1 Parkstone Avenue Good

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Inspection report

Date of Inspection: 23 October 2012
Date of Publication: 18 January 2013
Inspection Report published 18 January 2013 PDF | 82.97 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 23 October 2012, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

We looked at the arrangements for ensuring that people were cared for by staff who were trained and supported to do so safely and effectively.

Records showed that mandatory training arranged by the provider for staff was completed at annual, bi-annual and three yearly intervals. This referred specifically to first aid, medication, food hygiene, infection control, health and safety, manual handling, fire safety and safeguarding. The manager confirmed to us that the staff training plan was completed up to a year in advance and this was monitored closely by a member of staff employed at the service to ensure that staff received training as scheduled. Three members of staff spoken with told us that there were good opportunities for training and self development and these could be discussed with the manager at any time and/or at supervision.

Staff told us that they had opportunities to complete National Vocational Qualification (NVQ) training. The manager confirmed that nine members of staff had completed NVQ Level 2, four staff had completed NVQ Level 3 and three members of staff were completing this qualification. This has now been replaced by the Qualifications and Credit Framework (QCF). They also told us that they received training and information about specific medical conditions such as dementia and epilepsy awareness.

The manager told us that no staff had been newly employed at the service within the past 12 months. Staff confirmed that the expectation was that all new staff completes the Learning Disability Induction Award (LDQ) which replaces the Learning Disability Award Framework (LDAF). In addition all staff attends the provider’s corporate induction and undertakes a series of observations of practice relating to personal care and assisting people to eat and drink. The manager confirmed to us that all newly employed staff ‘shadow’ a more experienced member of staff for a period of time depending on their past experience and ability.

The supervision records for two members of staff were looked at. The manager told us that formal supervision for staff should be undertaken at four to six weekly intervals. Records showed that all staff had received regular supervision and an annual appraisal.