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Vibrance - 1 Parkstone Avenue Good

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Inspection report

Date of Inspection: 23 October 2012
Date of Publication: 18 January 2013
Inspection Report published 18 January 2013 PDF | 82.97 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 23 October 2012, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People’s privacy, dignity and independence were respected. People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

As a result of people's complex communication needs we observed how people were supported by staff.

We saw that personal care and support was provided in a way that maintained and respected individuals’ rights to make choices and decisions. People who use the service were observed to be empowered and encouraged by staff to do things for themselves where possible and to participate in how their care and support was to be provided. Staff were throughout our inspection seen to provide simple but clear explanations to people about what was happening and/or what was to happen next. Throughout the day of inspection we observed that people's personal preferences likes and dislikes were taken into account.

We found that staff were able to demonstrate a good knowledge and understanding of people’s complex communication needs and could communicate effectively using both verbal and non-verbal communication methods.

During our visit we saw that care and support was provided in the least intrusive way, people who use the service were treated with courtesy at all times and people were addressed by their preferred name. We found that care and support provided took into account people's culture, religion, age, disability and gender. During our visit we observed staff supporting people sensitively and discreetly when assisting with personal care.