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Inspection Summary

Overall summary & rating


Updated 13 June 2019

About the service:

Dunelm is a residential care home that is registered to provide accommodation, personal and nursing care to 12 people with a learning disability. At the time of the inspection, 11 people were using the service.

People's experience of using this service:

The principles and values of Registering the Right Support and other best practice guidance ensure people with a learning disability and or autism who use a service can live as full a life as possible and achieve the best outcomes that include control, choice and independence. At this inspection the provider had ensured they were applied. The outcomes for people using the service reflected the principles and values of Registering the Right Support in the following ways; people's support focused on them having opportunities to, remain, and become more independent.

People who used the service were not able to tell us about their experience, but two relatives we spoke with were satisfied with the service. Each person had a risk assessment which identified possible risks and provided guidance for staff on how to manage the risks. Staff had knowledge of adult safeguarding which meant that they knew how to recognise and report incidents of abuse. New staff were checked through the provider's staff recruitment processes and this meant that staff employed were safe to support people in a care home. There were enough staff to meet people's needs.

Relatives told us staff had knowledge and skills to meet people's needs. Staff received induction and training and felt supported by the registered manager.

Arrangements were in place to ensure staff received supervision and appraisals. Staff supported people to eat and drink. They also supported people to access healthcare services.

People were supported to have maximum choice and control of their lives and staff did support them in the least restrictive way possible; the policies and systems in the service did support this practice.

Staff were kind and caring. Relatives told us staff listened to them and communication with the service was good. Staff had good awareness about equality, diversity and human rights.

People had care plans which identified their needs and how they wanted staff to support them. There were a range of activities within the service which people benefitted from. There was a complaints procedure in place.

The registered manager carried out a range of audits to ensure the service was running well, and areas of improvements were identified and acted on. Relatives and staff gave positive feedback about the registered manager. The auditing of various aspects of the service enabled the registered manager to provide safe care and, as appropriate, to learn lessons to maintain the quality of the service.

For more details, please see the full report which is on the CQC website at

Rating at last inspection:

At the last inspection on 13 October 2016, (report published on 5 October 2016), the service was rated 'Good'.

Why we inspected:

This was a planned inspection based on their previous inspection rating.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our reinspection programme. If any concerning information is received, we may inspect sooner.

Inspection areas



Updated 13 June 2019

The service was safe.

Details are in our Safe findings below.



Updated 13 June 2019

The service was effective.

Details are in our Effective findings below.



Updated 13 June 2019

The service was caring.

Details are in our Caring findings below.



Updated 13 June 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 13 June 2019

The service was well-led.

Details are in our Well-Led findings below.