Background to this inspection
Updated
30 April 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team: This inspection was carried out by one inspector.
Service and service type: Pinewood & Hollywood is a care home. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection: The inspection was unannounced.
What we did: Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed other information that we held about the service such as notifications. These are events that happen in the service that the provider is required to tell us about.
During our inspection, we spoke with three people and observed the interactions between staff and people that used the service. We spoke with the registered manager, the deputy manager, a project worker and support worker. We looked at the care records of two people who used the service and the personnel files for two members of staff. We also reviewed other information about the service, including health and safety information and records relating to the management and quality of the service. Following the inspection, we spoke with two people's relatives over the telephone, for their views.
Updated
30 April 2019
About the service: Pinewood & Hollywood provides accommodation and personal care for to up to eight people who have a learning disability. At the time of the inspection, seven people were using the service.
People’s experience of using this service:
Staff had received training for safeguarding and this was updated regularly. Staff were recruited safely and were provided in sufficient numbers to ensure people's needs were met. Risk assessments were in place to manage potential risks within people's lives, whilst also promoting their independence. Medicines were well managed and people received their medicines as prescribed.
People's needs were assessed prior to them moving into the service to help ensure they were cared and supported effectively. The service had been developed and designed in line with values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities using the service can live as ordinary a life as any citizen.
Staff were effectively trained and promoted choice and independence for people. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People were cared for by staff who were kind, caring and respected their right to privacy and dignity. Staff had an excellent understanding of people’s needs.
Staff encouraged people to be involved in making decisions about their care and treatment. People were assisted to pursue social activities of their choice. People and relatives could be assured their concerns would be listened to and acted on to ensure they received a safe service.
The culture of the service was person-centred which supported people to achieve their goals.
Quality monitoring systems were in place. A variety of audits were carried out and used to drive improvement.
More information is in the detailed findings below.
Rating at last inspection: At the last inspection the service was rated Good (report published 13 September 2016).
Why we inspected: This was a planned inspection to check that this service remained Good.
Follow up: We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.