You are here

Inspection Summary

Overall summary & rating


Updated 30 April 2019

About the service: Pinewood & Hollywood provides accommodation and personal care for to up to eight people who have a learning disability. At the time of the inspection, seven people were using the service.

People’s experience of using this service:

Staff had received training for safeguarding and this was updated regularly. Staff were recruited safely and were provided in sufficient numbers to ensure people's needs were met. Risk assessments were in place to manage potential risks within people's lives, whilst also promoting their independence. Medicines were well managed and people received their medicines as prescribed.

People's needs were assessed prior to them moving into the service to help ensure they were cared and supported effectively. The service had been developed and designed in line with values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities using the service can live as ordinary a life as any citizen.

Staff were effectively trained and promoted choice and independence for people. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were cared for by staff who were kind, caring and respected their right to privacy and dignity. Staff had an excellent understanding of people’s needs.

Staff encouraged people to be involved in making decisions about their care and treatment. People were assisted to pursue social activities of their choice. People and relatives could be assured their concerns would be listened to and acted on to ensure they received a safe service.

The culture of the service was person-centred which supported people to achieve their goals.

Quality monitoring systems were in place. A variety of audits were carried out and used to drive improvement.

More information is in the detailed findings below.

Rating at last inspection: At the last inspection the service was rated Good (report published 13 September 2016).

Why we inspected: This was a planned inspection to check that this service remained Good.

Follow up: We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas



Updated 30 April 2019

The service was safe

Details are in our Safe findings below.



Updated 30 April 2019

The service was effective

Details are in our Effective findings below.



Updated 30 April 2019

The service was caring

Details are in our Caring findings below.



Updated 30 April 2019

The service was responsive

Details are in our Responsive findings below.



Updated 30 April 2019

The service was well-led

Details are in our Well-Led findings below.