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Inspection report

Date of Inspection: 29 November 2013
Date of Publication: 4 January 2014
Inspection Report published 04 January 2014 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 29 November 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

We looked at the care records for four people during our inspection. These showed us that an assessment of the person's needs was carried out and their care plans were developed from the information gathered through the assessment process. We saw care plans relating to nutrition, personal care, moving and handling, hobbies and people's interests.

Care plans were well organised and the information was clear. They recorded what the person could do for themselves and identified areas where the person required support. There were care plans in place around people's personal hygiene needs, independence, health, social interactions and hopes and dreams. The care plans had sufficient detail to ensure staff were able to provide care consistently.

There were risk assessments in place which identified the risks for the individual and how these could be reduced or managed. We saw risk assessments relating to accessing the community and managing behaviours that could be challenging.

The care plans identified any health issues and people were referred to health professionals according to their individual needs. We saw evidence of input from district nursing services, doctors and opticians.

Staff that we spoke with told us that they felt the care plans provided them with the necessary level of information to enable them to support people in meeting their assessed needs. People using the service told us that they felt staff understood their care needs very well

Care plans had been reviewed monthly, to ensure that there was up-to-date information on the person's needs and how these were to be met. Staff spoken with demonstrated that they were aware of the needs of the people they were supporting and their individual personalities and preferences.

The atmosphere throughout the home was relaxed and we saw that staff took time to talk to people. They made time to speak with people respectfully, giving good eye contact and the opportunity to respond. Activities were centred on the individual and what the person preferred to do. We saw that people were relaxed and appeared happy.

These processes showed us that people received care and support according to their individual needs and preferences.