You are here

All reports

Inspection report

Date of Inspection: 6 January 2013
Date of Publication: 29 January 2013
Inspection Report published 29 January 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 6 January 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People’s privacy, dignity and independence were respected. People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

People expressed their views and were involved in making decisions about their care and treatment.

We spoke with three people who used the service who told us that they always chose what they wanted to do in their lives. People shared examples of the choices that they had made, such as the holiday that they had chosen, how they were being supported to achieve their dream and the day services that they attended. One person said, “I choose everything.”

During our visit we saw that people’s choices were listened to and acted upon. This included what they ate for breakfast and lunch and the activities that they chose to participate in.

We saw the care records of three people who used the service. The records included evidence which showed that they expressed their views and were involved in making decisions about their care and treatment. This included information in their care plans about how they preferred to be cared for and supported and they had signed their care plans to show that they agreed with the contents.

We saw further evidence which showed how people were consulted about the care they were provided with in the minutes from group meetings where people discussed how they preferred to be cared for and the holidays that they were planning. We also saw records which showed that people participated in the recruitment of staff.

During our visit we saw that staff interacted with people in a caring, respectful and professional manner. One person said, “I like the staff.” We saw staff communicating with people in their preferred form of communication, which included using a picture board and verbally.

People’s care records that we saw identified that their diversity, values and human rights were respected. People's care plans included information about people's diverse needs and how they were met. This included how they communicated, their spirituality and how they made choices in their lives.

The care plans seen identified the areas of care that people could attend to independently and how their independence was promoted and respected. The documents explained how people's privacy and dignity was respected in areas of their care. We saw staff respecting people's privacy by knocking on bedroom and bathroom doors before entering and respecting people's choices of the gender of staff who supported them with their personal care needs.