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Inspection report

Date of Inspection: 30 December 2010
Date of Publication: 9 February 2011
Inspection Report published 9 February 2011 PDF

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Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

Not all staff are adequately supervised or have up to date training in order to meet the needs of their role and support people with whom they work.

User experience

We did not gather any information from people who use the service in relation to this outcome.

Other evidence

We spoke to the manager about supervision. Not all staff have received regular, planned supervision. This meant that staff did not have the opportunity to meet privately with their manager to discuss their work and areas they needed help with. The manager told us that she was appointed in September 2010 and was developing within her new role.

We looked at a report completed by the area manager. This also detailed that supervisions needed to be increased. The provider had told us "Staff have ongoing one to one supervision. They are clear about their responsibility within the company as received in their job description. Staff meetings are held, there is a senior on duty at all times to mentor support workers and the manager Monday to Friday 8.30 to 16.30 which they can come to if they have any issues they need to discuss. Most of the training is arranged within the training team at head office and the manager will support additional training when necessary". The provider told us that they would be making improvements in relation to Skills for Care induction and training.

Staff complete a variety of training courses in line with their role. The provider offers essential courses. Examples of essential courses include manual handling, first aid, food hygiene, medication, fire safety, safeguarding of vulnerable adults and mental capacity. Records showed that staff receive safeguarding training every two years but highlighted that a high number staff will require refresher training in 2011.