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Inspection report

Date of Inspection: 30 December 2010
Date of Publication: 9 February 2011
Inspection Report published 9 February 2011 PDF

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There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

Our judgement

There are satisfactory numbers of staff on duty to meet the current individual needs and preferences of people using the service. Additional people work to support the provision of care and to ensure that people are able to access the community during evenings and weekends; however, if needs change the level of staffing would need to be reviewed.

User experience

Some of the people with whom we spoke confirmed they were able to access community services and that they exercised choice in respect of which services they visited. For example we were told "I like to go to Red House and help out". Red House is an employment scheme supporting people with daily living skills.

Other evidence

The manager told us that there are a number of staff shortages. Recruitment is progress. We were told that, in one of the bungalows, there is one member of staff on duty all day, with one member of staff covering the waking night. In the second bungalow, there are two members of staff on duty all day, one waking night person and one person who sleeps in. In addition, there is a manager who works Monday to Friday. The manager told us that additional staff work on Tuesday evenings and Saturdays, to help with trips out. In one of the bungalows, a person using the service receives additional assistance for six to eight hours a week, over two days, with a substantive staff member working alongside. This further supports the individual in accessing the community. The staff rotas provided further evidence that the staffing level was as described.

The provider told us that there are several vacancies in the scheme for support workers and senior support workers and that this had arisen through recent staff departures and a temporary freeze on recruitment. The provider confirmed that selection and recruitment is going ahead later this month. We were told that there has a ‘healthy’ bank of relief staff at support and senior level to fill the gaps, so that the scheme has continued with a high level of service delivery without causing distress to those using the service. It was anticipated that the present situation will be resolved by appointments and continuing use of experienced RCHL relief staff.