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Inspection report

Date of Inspection: 30 December 2010
Date of Publication: 9 February 2011
Inspection Report published 9 February 2011 PDF

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People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

People are supported to receive personalised care. Suitable care planning and risk management procedures are in place to empower and enable individuals to make and take risks in their everyday living.

User experience

One person with whom we spoke to told us that, "the staff are nice, we have a joke with them". Another person with whom we spoke told us that, "I go shopping to buy the clothes I like. I like to visit my sister in law to and we go out for lunch sometimes".

Other evidence

People appeared to be well presented and were wearing clothes that they had chosen that day.

We looked in detail at the care records for two people. Each person had a health action plan held on file. The plans showed how the individuals are supported to meet their health needs and described the specific needs of the person in relation to being supported to attend appointments, for example with the doctor, dentist or other health appointments.

Records also showed that people had a detailed assessment completed once a year. This assessment outlined all the support, treatment and care needs of the person. This information was then used to review the care plans twice a year or sooner, if required. The review was completed by the person's key worker. The care plan was specific to a person's needs and explored, for example, a person's health needs, dietary needs, accessing the community, skin and hair care, personal belonging and medication. Care plans showed that people were supported to meet their physical health care needs. There were records to show that physical illness was identified quickly and staff responded appropriately.

Risk assessments were in place to enable people to take risks in order to maintain their independence or assert their preferences and choices. There were care plans to minimise identified risks and these had also been reviewed by the key worker. Examples of risk assessments in place included bathing, traffic, self injurious behaviour, kitchen access and fire. Risk assessments were also in place for the safe management and control of people's finances. The provider told us that service users are involved in their support plans and risk assessments, which would be further supported by the family and/or key worker. The provider explained that individuals are given options and are supported to choose how care is provided to meet their needs.